Faculty IT Resources
.
.
General IT Support - CUPPAtech
CUPPAtech is here to help
M-F 9am -5pm – Email cuppatech@uic.edu
CUPPA-tech Support Form– for quickest repsonse
Technology Solutions – Faculty and Staff Resources
.
Classroom Support:
Please review the documentation for each classroom you will be using before the first day of instruction. You can find a PDF version here – Classroom AV Documentation. QR-Codes are also posted in each room.
CUPPAtech – The Dean’s office provides support through CUPPAtech.
Email cuppatech@uic.edu for the quickest support response. You can also submit a request using our form located here – CUPPA-tech Support Form. After-hours support is focused on the – Classroom AV Documentation – All troubleshooting is based on these documents. For emergencies, please contact Associate Dean Paola Caicedo (pcaideo@uic.edu). Please include all details of the issue to speed up the response.
Please schedule time with CUPPAtech to review using the equipment in your classroom and any backup plans.
Technology Solutions - LMS Support
Blackboard and its transition from Canvas is led by Technology Solutions Learning Services.
Questions can be set to ithelp@uic.edu – or their LMS page here – Learning Technology Services.
Faculty Software
Check out our CUPPA Software Page.
Technology Solutions – Faculty Software Page
University of Illinois Webstore .
You can always ask us for : cuppatech@uic.edu
Faculty Computer Program - (Fact Computer)
Faculty Computers are purchased based on the current agreement text below:
If your faculty issued computer is more than 4 years old please reach out to your business manger to initiate a FACT computer purchase..
“F. Technology and Classroom Support
- The University will provide each bargaining unit position a new computer not to exceed $1,600 (plus the cost of a four-year extended warranty) to be chosen from a set of available and supported configurations from the campus office of Technology Solutions or Learning Technology Support (LTS). If a bargaining unit member’s work requires a computer that exceeds this cost limit, they can appeal for a larger computer allowance. This program for provision of new computers will extend through August 15, 2026, and computers will be replaced if an existing computer is more than four years old during the term of this Collective Bargaining Agreement.
The University will provide hardware support during the time the computer is covered by warranty and is assigned to the original bargaining unit position. In accord with the State of Illinois and University procurement rules, the assigned computer remains property of the University and assigned to the department. Computer use is subject to the applicable Acceptable Usage Policy promulgated by Technology Solutions, as such policy may be amended from time to time.
The process for replacing computers that will be more than four years old during the following academic year will be initiated every year of this agreement on or before January 15th, and computers should be received no later than August 1st of each year.”