CUPPA-tech IT Support

Two CUPPA undergraduate students work together in the computer lab in CUPPA Hall

Cuppa-tech IT Support offers comprehensive IT services for the college, ensuring seamless technology operations for students, faculty, and staff. Our team provides technical assistance, troubleshooting, and maintenance for all IT-related issues. Additionally, we manage IT-related purchasing, ensuring that the college has access to the latest technology and equipment to support its educational mission. Whether you need help with software, hardware, or procurement, Cuppa-Tech IT Support is here to assist.

CUPPA-tech prioritizes support requests based on business impact and urgency to ensure timely and effective service.

  • Standard requests: Response usually within 3 business hours
  • Urgent or emergency issues: Addressed as quickly as possible based on priority and available staffing

Requests are scheduled accordingly to balance workload and responsiveness. If escalation is required, users should notify their supervisor and confirm that information in the request.

For emergencies, the CUPPAtech support form should be used, and a contact call-back phone number should be provided.

CUPPA IT Support Request Form

Helpful IT Links

Student IT Resources

UIC students have access to a wide range of technology services designed to support academic success.

For remote access to classroom and specialized software, students can use the Virtual Computer Lab, which allows you to connect from any device using either a desktop client or a web browser. Instructions for connecting via the Windows or macOS Remote Desktop app, as well as browser‑based login steps through desktop.uic.edu, are available through UIC’s Knowledge Base. – https://help.uillinois.edu/TDClient/37/uic/Requests/ServiceOfferingDet?ID=78

Students who need hardware can borrow laptops and other equipment at no cost through UIC’s Equipment Lending program. Short‑term laptop loans (up to three business days with possible renewals) are available at the Tech Helpdesk located in the Daley Library IDEA Commons (Room 1‑030), Monday–Friday from 9:00 a.m.–4:30 p.m. The program offers Windows and Apple laptops, chargers, tablets, headsets, and more. – https://help.uillinois.edu/TDClient/37/uic/Requests/ServiceDet?ID=363

For on‑campus computing needs, UIC provides numerous Computer Labs across East and West Campus. Labs offer centrally managed computers with standard academic software, and some locations are open 24/7. Students can review all lab locations, available software, and lab access requirements via the UIC Technology Solutions website. – https://help.uillinois.edu/TDClient/37/uic/KB/ArticleDet?ID=1223